Purchasing an extended car warranty, from US Direct Protect, will help you prepare today, for HUGE repair bills tomorrow.
All of the reviews posted here are correct. I called to get a quote on extended warranty and was treated nicely by a fellow named Matt Harmon, we agreed on a price and coverage to include navigation package, miles and years. I started making payments and within three months took the car for service. It needed a fan and the navigation system repaired. The navigation system was not covered, mysteriously, this package had been omitted from the contract. There were no signatures required.
I called to discuss the omission, apparently this is their modus operandi. Attempted to reach manager, they were rude and I was given the run around. They are operating without a license in Costa Mesa, they false advertise as they are not listed with the BBB and there is a slew of complaints on the BBB website despite this. Looking to file with the FTC.
This was the biggest rip off place I’ve ever dealt with. We traded our vehicle in after using exactly zero dollars of the warranty. We were trading it in early and the mileage way way below what it was supposed to be. They owed us back over a thousand dollars. They gave me no less than7 different excuses on why they would not refund our money over the course of a year and 5 months. Each excuse I was able to disprove and so they came up with another. The final straw was when they said we paid a thousand less than what we paid and therefore would not refund anything at all. When I told her that we had the receipt that THEY had given us, showing that we did indeed pay what we said we did, Carrie, the secretary, told me that they write the receipts that way but that we would have to go back three years earlier when we purchased the warranty and get the bank records showing we paid that much and that that much had gone from the dealer to them. Then when I said that no company would write a receipt for a thousand dollars more than what they were paid, she said that I was trying to manipulate the system!!! That’s when she hung up on me and I decided to take it to a lawyer. I’ve never dealt with an obvious scam company before and had to look it up and see all the bad ratings, which I should have done in the first place before purchasing the warranty from them.
I called to see if a minor repair was covered (it wasn’t) but the lady who answered was very polite and quickly found the information I needed.
I would not refer this to any human being on this earth. The kids that are handling things are very rude & not polite or customer service material @ all. I got a policy in May 2013 & cancelled it in March 2014. It is 5/29/14 & I still have not received my refund. Please now that I never had to use this policy. I just got the car (2004 CTS Cadillac) in April 2013. They are telling me it takes up to 90 days to get a refund. One boy by the name of Mark told me since I cancelled this insurance it can take up to 90-180 days to get a refund. Now today I am told they gave me a refund on May 22, 2014 and place the refunds on a credit card that doesn’t exist.This card was cancelled in November 2013. When there was a Target Store Scam going on here in Pittsburgh, PA. They told me they were going to send me a check in the mail not refund my monies on a credit card that is closed. I am trying to tell the girl this card is closed she’s talking over me telling me to contact the bank. I am telling her this is a prepaid credit card that you can use for bills & etcs. They did not even ask me anything about my credit card information, if they would of I would of gave them the proper information to be able to refund me on a debit card. Now I talked to a couple of other guys/girls & I’m being told the girl that handles this is pregnant (Kerry Smith)& is out for a doctors appointment (sonogram) and will return today & they will talk to her to find out about this credit card refund. My thing is everytime you call they give you a hard time, they talk over you & are very unpleasant to talk to. They lack Customer Service skills to the fullest. They are doing what they want to do as if the law does not refer to them or this agency. I am going to see what happens @ the end of this day. I am so frustrated about making this decision by using them for my car maintenance insurers. Please if you can read this, I swear on the Holy Bible all is true! Also, I am a disabled veteran that fought for my country and this is just a part of what we have to look forward to when we come home to our country United States of America, Home of the Brave & Land of the Free!!!!! All Have a Bless Day!
GREAT COVERAGE! WOULD RECOMMEND. KEEP IT UP
Only warranty company ive been with and have been there for me whenever I needed them.
had an issue getting coverage for my claim. FINALLY had it taken care of after going back and forth with them for two weeks.
We got an auto warranty off US Direct Protect for the 1st time last year. WE called all the car warranty companies on Google and they all sold the same coverage. We went with US Direct Protect because they gave us the best price on a policy from Royal Administration. Actually they were almost 300$ better than the next best offer. AAA Auto Warranty wanted to sell us the same policy for almost $500.00 more than what we paid with US Direct Protect. They also have all their policies for view at www.usdirectprotect.com and no other auto warranty company does this. The reason I`m doing this review is I broke down last week and my warranty covered 1650.00 of a 1900.00 repair bill. I lost my policy so I had to call US Direct Protect and they were very helpful and very polite. I spoke to Keri Smith. She gave me my policy number and the claims number. All I can say about US Direct Protect is they got me a great policy for 100`s cheaper than other auto warranty companies on the internet and the agents are very friendly and very knowledgeable about their products. I would suggest US Direct Protect and Royal to my friends and family.
If this review stops even 1 person from contacting US Direct Protect I will be happy. I would like to see a minus star rating offered. From the very beginning (being told I had to purchase the contract before I could review it because it would be a one time offer and they did not take call backs) to finally requesting the refund due me, their customer service was the most horrible I have ever dealt with. Rude and defensive are the 2 best descriptions I can think of. They mislead a potential customer from the start. Heaven forbid you ask some tough questions about their policy. You will not get a direct answer, only double-talk and when that doesn’t work you will be referred to someone else that still can’t answer your questions. Try talking to the agent that tried to sell you your policy…”not available”. The gal answering the phone should be the one “not available”, she needs extensive training in customer service.
I purchased an auto warranty for my Volvo XC90 from Royal Administration Services. After driving to PA for a family vacation, my check engine light went on so I brought my Volvo to Karp Volvo to get the truck checked out. I was told by Frank at service that the angle gear in the transmission needed to be replaced and also the gas cap. A call was then put into Royal Administration Services and an inspector/adjuster would come and check the vehicle. My truck was inspected on July 25, 2011 by Mark, an independent inspector/adjuster, hired by Royal Administration Services. Mark notified Larry at Royal about the things that needed to be replaced. The response that I got from Royal was that they wanted the transmission taken apart. Frank at Karp Volvo explained that you do not take apart Volvo transmissions. I then called Royal to see if I can resolve this matter, but had to speak with several people (Sarah, Craig, Sarah and Marie) and getting very upset and angry, I then asked to speak to the Supervisor. I was then put on the phone with Larry (after 7 hours of calling this company). Larry was very rude talking over me and not letting me ask the questions that I wanted answers to. He just put the blame on me and Karp Volvo. I then called Frank at Karp Volvo and explained to him that Larry, the Supervisor at Royal, was a very rude man and didn’t get anywhere with this phone conversation. Frank then put a call into Royal and asked Larry to send out another inspector/adjuster to take another look at my vehicle. On July28, 2011, another inspector/adjuster looked over my vehicle and wrote in his report what Mark, the first inspector/adjuster, wrote. Frank then called Larry at Royal to discuss my vehicle but Larry told Frank that Royal was not going to cover the work that needs to be done. I then checked my Vehicle Service Contract Declarations and saw that this work is covered under my warranty. So, I then called to get a full refund because Royal is not performing the work that was promised under the warranty contract that I paid $2,310 for. I was informed that I will only be able to get a partial refund and not a full refund.